1. Introduction
This Privacy Policy explains how Digishock (“we”, “us”, “our”), which operates the LeadsNest brand and the website leadsnest.space, collects, uses and protects your personal information when you visit our website or contact us through WhatsApp, phone or email.
By using our website or contacting us, you agree to the practices described in this policy.
2. Information We Collect
We collect only the information needed to respond to your enquiry and deliver our services:
- Contact details: your name, phone number and email address.
- Business details: business name, city, industry, the services you are interested in and your approximate budget.
- Communication content: messages, files and information you share with us on WhatsApp, phone or email.
- Project information: access details, brand assets and content you provide for us to deliver services.
- Technical data: basic information such as browser type, device and pages visited, collected automatically by our hosting provider and any analytics tools in use.
This website does not have an online enquiry form. We do not collect card or bank details on this website.
3. How We Use Your Information
- To respond to your enquiry and understand your requirements.
- To prepare quotations, proposals and invoices.
- To deliver, manage and support the services you have purchased.
- To send service updates, reports and important notices about your project.
- To improve our website and services.
- To meet legal, tax and accounting obligations.
4. WhatsApp Enquiries
When you click a WhatsApp button on our website, WhatsApp opens with a pre-filled message to the relevant brand number: LeadsNest for lead generation, CRM and WhatsApp solutions, or Digishock for marketing, video, website and app services. Your conversation takes place on WhatsApp, which is operated by Meta Platforms and is subject to WhatsApp's own privacy policy. We use the details you share in these conversations only to respond to your enquiry and provide our services.
5. Cookies and Analytics
Our website may use essential cookies required for it to function. If we enable analytics or advertising tools (such as Google Analytics or the Meta Pixel) in future, they may use cookies to understand website usage and measure our marketing. These tools are provided by third parties, which process data under their own privacy policies. You can block or delete cookies through your browser settings.
6. Marketing Communication
We will send you promotional messages only if you have contacted us or agreed to receive them. You can opt out at any time by replying “STOP” on WhatsApp or by emailing us. Opting out of marketing does not affect service-related messages about an active project.
7. Sharing of Information
We do not sell your personal information. We share information only where necessary, with:
- Service providers and tools we use to run our business and deliver services, such as WhatsApp, email providers, hosting providers, CRM platforms, advertising platforms (Meta, Google) and payment gateways.
- Payment processors such as Razorpay, if you pay us online. Card and bank details are processed directly by the payment gateway and are not stored by us.
- Authorities, where required by law or to protect our legal rights.
These third parties process data under their own terms and privacy policies.
8. Data Retention
We keep your information only as long as needed to respond to your enquiry, deliver services, maintain business records and meet legal, tax and accounting requirements. Enquiry data that does not lead to a project is deleted or anonymised when no longer required.
9. Data Security
We take reasonable technical and organisational measures to protect your information, including HTTPS encryption on this website and restricted access to client data. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
10. Your Rights
Subject to applicable law, including the Digital Personal Data Protection Act, 2023, you may:
- Request access to the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your information, subject to legal retention requirements.
- Withdraw consent for marketing communication at any time.
To make a request, email us at digishockz@gmail.com.
11. Children's Privacy
Our services are intended for businesses and adults. We do not knowingly collect personal information from anyone under 18 years of age.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page with the “Last updated” date.
13. Contact for Privacy Concerns
- Business: Digishock (operating the LeadsNest brand)
- Address: Basavanagudi, Bengaluru, Karnataka 560085, India
- Email: digishockz@gmail.com
- LeadsNest: +91 81970 84262 (Call / WhatsApp)
- Digishock: +91 91083 79101 (Call / WhatsApp)