1. About These Terms
These Terms & Conditions govern your use of leadsnest.space and the services provided by Digishock (“we”, “us”, “our”). LeadsNest is a brand operated by Digishock. Services offered under both the LeadsNest and Digishock brands are provided, invoiced and supported by Digishock.
By using our website or engaging our services, you (“Client”) agree to these Terms.
2. Our Services
LeadsNest: lead generation, CRM solutions and lead management, WhatsApp Business API, WhatsApp chatbots and automation, business data solutions and marketing automation.
Digishock: digital marketing, Meta Ads and Google Ads management, social media marketing, video creation, website design and development, e-commerce development, mobile app development, and branding and creative design.
The exact scope, deliverables, timelines and price for each engagement are defined in the quotation, proposal or invoice shared with you (“Quotation”).
3. Quotations and Order Confirmation
- Prices on our website are starting prices for reference. The final price is confirmed in a written Quotation.
- An order is confirmed when you approve the Quotation (in writing, including by email or WhatsApp) and make the advance payment specified in it.
- Quotations are valid for the period stated in them, or 15 days if no period is stated.
4. Payment Terms
- Payments are made as specified in the Quotation, for example an advance before work starts and the balance on or before delivery, or monthly in advance for recurring services such as digital marketing.
- Payments may be made by bank transfer, UPI or other online methods we make available, including third-party payment gateways such as Razorpay once enabled.
- Advertising spend (amounts paid to Meta, Google or other platforms) is separate from our service fee and is paid by the Client directly to the platform, unless the Quotation states otherwise.
- Taxes, if applicable, will be shown on the Quotation or invoice.
- We may pause work if payments are overdue.
5. Client Responsibilities
- Provide accurate business information, content, brand assets, approvals and platform access on time.
- Ensure that all content, images, data and materials you provide are lawful and that you have the right to use them.
- Comply with the policies of advertising and messaging platforms, including Meta, Google and WhatsApp.
- Ensure that any contact data you provide for messaging or campaigns has been collected lawfully with the required consent.
- Review deliverables and share feedback within a reasonable time.
6. Project Scope and Changes
We deliver only what is included in the approved Quotation. Additional features, pages, videos, campaigns or revisions outside that scope are treated as change requests and may involve extra charges and revised timelines, which we will confirm with you before starting.
7. Delivery Timelines
Estimated timelines are shared in the Quotation. Timelines start after we receive the advance payment and all required inputs from you. Delays in content, approvals, access or payments will extend the timeline accordingly. See our Service Delivery Policy for details.
8. Revisions
The number of revision rounds included is stated in the Quotation. Revisions must relate to the agreed scope. Additional revisions or changes in direction after approval may be charged separately.
9. Third-Party Platforms and Dependencies
Many services depend on third-party platforms such as Meta, Google, WhatsApp, hosting providers, domain registrars, CRM software and payment gateways. We are not responsible for their policies, approvals, pricing changes, outages, account restrictions or ad disapprovals. Third-party fees such as hosting, domains, plugins, API charges and ad spend are payable by the Client unless included in the Quotation.
10. No Guarantee of Specific Results
We follow best practices and work to improve your results, but marketing and advertising outcomes depend on many factors outside our control, including market conditions, competition, budget, your offer and platform algorithms. We do not guarantee a specific number of leads, sales, rankings, followers or return on ad spend unless expressly stated in writing in the Quotation.
11. Intellectual Property
- After full payment, final approved deliverables created specifically for you (such as website designs, videos and creatives) are transferred to you for your business use, unless the Quotation states otherwise.
- We retain ownership of our pre-existing tools, templates, code libraries, frameworks and know-how.
- Third-party assets (stock media, fonts, plugins, software) remain subject to their own licences.
- Unless you ask us not to in writing, we may show completed work in our portfolio.
12. Confidentiality
We keep your business information, data and account access confidential and use them only to deliver our services, except where disclosure is required by law.
13. Limitation of Liability
To the maximum extent permitted by law, our total liability for any claim relating to our services is limited to the amount paid by you to us for the specific service giving rise to the claim in the preceding three months. We are not liable for indirect, incidental or consequential losses, including loss of profits, revenue, data or business opportunities.
14. Cancellation and Refunds
Cancellations and refunds are governed by our Refund & Cancellation Policy.
15. Termination
Either party may end an ongoing engagement by giving written notice as specified in the Quotation, or 15 days' notice for monthly services if not specified. Fees for work completed and committed costs up to the termination date remain payable. We may suspend or terminate services immediately in case of non-payment, misuse or unlawful activity.
16. Governing Law and Dispute Resolution
These Terms are governed by the laws of India. We will first try to resolve any dispute amicably through discussion. If it cannot be resolved within 30 days, the courts at Bengaluru, Karnataka shall have exclusive jurisdiction.
17. Changes to These Terms
We may update these Terms from time to time. The version published on this page applies to new engagements from the date of update.
18. Contact Us
- Business: Digishock (operating the LeadsNest brand)
- Address: Basavanagudi, Bengaluru, Karnataka 560085, India
- Email: digishockz@gmail.com
- LeadsNest: +91 81970 84262 (Call / WhatsApp)
- Digishock: +91 91083 79101 (Call / WhatsApp)