1. Nature of Our Services
Digishock, operating the LeadsNest and Digishock brands, provides digital services only. We do not sell or ship physical products. All services are delivered online through email, WhatsApp, shared drives, client dashboards or direct access to your platforms and accounts.
2. How to Place an Order
- Contact the relevant brand on WhatsApp or phone: LeadsNest for lead generation, CRM and WhatsApp solutions, or Digishock for marketing, video, website and app services.
- We discuss your goals and requirements.
- We send you a written Quotation with scope, deliverables, timeline and price.
- You approve the Quotation and pay the advance specified in it.
3. When Work Starts
Work starts after (a) the Quotation is approved, (b) the advance payment is received, and (c) we have the required inputs, such as content, brand assets and platform access. We will confirm the start date with you.
4. Typical Timelines
Exact timelines are stated in your Quotation. Typical estimates are:
- Digital marketing / ads setup: campaigns usually go live within 3–7 business days of receiving inputs and access, subject to platform review.
- Video creation: usually 3–10 business days per video, depending on complexity and shooting requirements.
- Business website: usually 7–21 business days, depending on pages and features.
- E-commerce, app development, CRM & WhatsApp automation: as per the project plan shared in the Quotation.
Timelines are estimates and not guarantees, especially where third-party approvals are involved (for example ad reviews, WhatsApp API verification or app store reviews).
5. Deliverables and How They Are Delivered
- Videos and creatives: shared as downloadable files via cloud link, email or WhatsApp.
- Websites: published on your domain and hosting, with access credentials handed over after final payment.
- Ads and marketing: run on your ad accounts, with performance reports shared at the agreed frequency.
- CRM and WhatsApp automation: configured on your accounts, followed by a walkthrough or handover.
- Apps: delivered as builds or published to the app stores under your developer accounts, as agreed.
6. Client Approvals
We share drafts and work-in-progress for your review at the agreed stages. Your approval moves the project to the next stage. If we do not receive feedback within 7 days of sharing a deliverable, it may be treated as approved so the project can continue.
7. Delays Caused by Missing Inputs
Timelines pause while we wait for content, approvals, access or payments from you, and resume once they are received. If a project is on hold for more than 30 days due to missing inputs, we may treat it as paused, and restarting it may require rescheduling.
8. Completion
A service is considered delivered when the final deliverables are shared, published or handed over as per the Quotation, or, for recurring services, when the work for that billing period has been carried out.
9. Support
For any questions about your order or delivery, contact us at any time:
- Business: Digishock (operating the LeadsNest brand)
- Address: Basavanagudi, Bengaluru, Karnataka 560085, India
- Email: digishockz@gmail.com
- LeadsNest: +91 81970 84262 (Call / WhatsApp)
- Digishock: +91 91083 79101 (Call / WhatsApp)