1. Overview
This Refund & Cancellation Policy applies to services provided by Digishock under the LeadsNest and Digishock brands. Because we provide digital services, refunds depend on how much work has been completed and what costs have already been committed. This policy aims to be fair to both you and us.
2. Cancellation Before Work Begins
If you cancel in writing before we have started work on your project, you are eligible for a full refund of the advance paid, minus any non-refundable third-party costs already paid on your behalf (for example domain registration, paid software licences or API setup fees).
3. Cancellation After Work Has Started
If you cancel after work has started, we will refund the advance paid minus:
- the value of work already completed, based on the stage of the project or hours spent; and
- any third-party costs already paid or committed for your project.
We will share a clear breakdown of the work completed with you before processing any refund.
4. Service-Specific Terms
Digital marketing & ads management (monthly): You can cancel the next month's service by giving written notice before the next billing cycle. Fees for the current month in which work has begun are non-refundable. Ad spend paid to Meta, Google or other platforms is governed by those platforms' policies and cannot be refunded by us.
Video creation: Full refund if cancelled before scripting or shooting begins. After shooting or editing has started, refunds are limited to the unused portion, after deducting work completed and costs such as crew, location, travel, voiceover or stock media.
Website, e-commerce & app development: Refunds are calculated by project stage (for example planning, design, development, testing). Completed and approved stages are non-refundable. Domain, hosting, premium plugins and third-party licences purchased for you are non-refundable.
CRM, WhatsApp API & automation: Setup and configuration work already completed is non-refundable. WhatsApp/Meta conversation charges, CRM software subscriptions and other third-party fees are non-refundable once paid.
Branding & creative design: Full refund before concepts are shared. Once initial concepts have been delivered, the design fee for completed work is non-refundable.
5. What Is Non-Refundable
- Work that has been completed and delivered or approved.
- Advertising spend paid to third-party platforms.
- Third-party costs paid or committed for your project (domains, hosting, plugins, software, API fees, stock media, crew).
- Monthly service fees for a month in which work has already begun.
This applies subject to applicable law and the scope agreed in your Quotation.
6. When You Are Eligible for a Refund
- You cancel before work begins (as above).
- We are unable to start or deliver the agreed service for reasons within our control.
- You were charged twice or charged an incorrect amount by mistake (full refund of the excess amount).
7. How to Request a Refund or Cancellation
Email digishockz@gmail.com or message us on WhatsApp with:
- your name and business name;
- the service and invoice / payment reference; and
- the reason for cancellation or refund.
We will acknowledge your request within 2 business days and share our decision, with a breakdown where applicable, within 7 business days.
8. Refund Processing Timeline
Approved refunds are processed within 7–10 business days to the original payment method. Payments made through a payment gateway are refunded through the same gateway. The time it takes for the amount to appear in your account depends on your bank or payment provider.
9. Contact Us
- Business: Digishock (operating the LeadsNest brand)
- Address: Basavanagudi, Bengaluru, Karnataka 560085, India
- Email: digishockz@gmail.com
- LeadsNest: +91 81970 84262 (Call / WhatsApp)
- Digishock: +91 91083 79101 (Call / WhatsApp)